Bonzini Foosball Shipping/Returns
SHIPPING:
We ship our Bonzini foosball tables by standard motor freight carrier. The freight carrier will contact the customer to set up a delivery time and day. The delivery area, residential or commercial, must be accessible by standard freight carrier, which is tractor trailer service.
All shipments are curbside delivery, unless utilizing our Premium FedEx delivery service. You, the customer, are responsible for moving the product from curbside to inside your home, office or garage. We recommend having two people available to move the table inside. Each table is secured to a wooden pallet for easy transfer during transit. The total weight is 195 lbs without the pallet. The carton size is 62 inches long by 44 inches wide and 18 inches deep. If using the Premium service, the product will be delivered to your room of choice and packing will be removed by request. All deliveries are made by appointment.
**Free basic shipping only. $150 charge for Premium. The following states may be subject to $200 surcharge: California, Arizona, Colorado, Idaho, Montana, Nevada, Oregon, Utah, Washington, and Wyoming. Call to order if you reside in these states.
For additional questions regarding your delivery, please contact our office via email at info@bonziniusa.com or call (919) 907-3574.
RETURNS:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. There will be a 5% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it, original packaging and all parts should be included with the return. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bonziniusa.com or call us at (919) 907-3574. Please note that returns will need to be sent to the following address: 8721 Glenwood Avenue, Raleigh, NC 27617.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customer should arrange and pay for return freight shipping back to our warehouse.
You can always contact us for any return question at info@bonziniusa.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like table parts, accessories, or custom products (such as special orders or personalized tables). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded, minus restocking fees, on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bonziniusa.com.